There is always a solution waiting for you here, above all if the parcel you received did not make you happy. Please remember to reach out to us so we can help!
We truly hope you enjoy everything you ordered! Still, if you are not fully satisfied, exchanging or refunding is simple. Do not hesitate to write to us at info@floralshe.com or to talk with us through online chat. We will do our very best to take care of your request.
Cancel Order:
Your order can be cancelled at any moment while the item has not left our warehouse; once it has been shipped, cancellation is no longer possible. Orders normally need between 1 and 5 business days of processing before dispatch. After the goods arrive, you may still contact us for a return or an exchange: info@floralshe.com
Return Processes：
1. Before sending back any part of your order, please write first to our Customer Service at info@floralshe.com telling us which item(s) you wish to return and why.
2. Within 1-2 business days our Customer Service team will answer with the solution and the return instructions. Once you have those instructions, pack the item(s) again using the original packaging.
3. Leave your parcel at your local post office.
4. When a return request is approved, most returns are handled within 5 business days counted from the arrival of your package. The refund goes back to the payment method you originally used, and a confirmation email is sent as soon as it has been issued.
Keep in mind that, because financial institutions work with different processing times, a refund may need 5-10 business days to show up in your bank account.
Return Conditions
1. You get 30 days to figure out whether an item suits you; if you wish to return or exchange it, contact us within 30 days from delivery.
2. Items sent back have to be unused and carry their original packaging. Anything worn, damaged, washed or modified in any way will not be accepted.
3. Products marked as non-returnable cannot be sent back.
4. Items returned without a properly submitted return request will not be accepted.
5. Please be aware that an item that does not fit because the wrong size was chosen — and because we were not contacted to correct the information before shipping — is not treated as a product quality issue, so it remains the customer's responsibility. A free size exchange service is available, though the customer pays the shipping cost of sending the original item back to us. As soon as we receive and inspect it, the new size is dispatched. Whenever you are unsure about which size to pick, send us an email or a private message and we will help.
6. Please be aware that the customer answers for a package lost or returned because the order was placed with incomplete or wrong information and we were not contacted before delivery.
7. Please check your returns carefully before dispatching them. We take no responsibility for parcels containing items that were not purchased from our store.
8.Should you cancel your order before shipping and inside the cancellation window stated on our website, your refund will be processed.
9. To protect the health of other customers, intimate apparel that has been opened (swimwear, panties and sexy lingerie, for example) can neither be returned nor exchanged.
Note: The initial shipping fee and the Shipping Guarantee are not refundable. When the return is not caused by a product quality issue or by an error on our side, the shipping costs are yours.
Return Address
Please get in touch with our Customer Service at info@floralshe.com. Within 1-2 business days you will receive an answer with the address to send your return to.
Note: Please do not ship your return to the address printed on your package. That is not our return address and using it will delay the handling of your return.
If the return happens because of the consumer, the shipping fee is the consumer's responsibility. The exact amount depends on the courier company chosen.
If the reason is on our side — goods arriving damaged or incorrect — the consumer does not have to cover the shipping fee for that return.
Return address: our Customer Service team sends you the full return address by email once your return request has been approved.