FAQs
- ORDER / PAYMENT:
WHAT PAYMENT OPTIONS DO YOU OFFER ONLINE?
Payments can be made with PayPal, Credit/Debit Card and Afterpay. Have a look at our Payment Methods page if you would like more details.
IS IT SAFE TO USE MY CREDIT CARD ON THE WEBSITE?
There is no need to worry. Ordering on our website is safe.
Every purchase made at Floralshe sends your financial data through a secure server protected by the latest SSL (secure socket layer) encryption technology. Credit card details are never kept on the Floralshe website in any form, and go straight to our Payment Gateway for authorization and authentication. Feel free to pick your favorite items on our website.
WAS I CHARGED TWICE?
Your credit card is charged a single time, only once your order has shipped.
If your order was just placed, what shows up on your bank account is an authorization. Banks commonly do this when handling credit card transactions, to make sure there are enough funds and that the account is genuine. That authorization clears on its own (depending on your bank, usually within 48 - 72 hours.) Should you need help speeding the process up, get in touch with the bank that issued your credit card.
WHY MIGHT MY CREDIT CARD BE REFUSED?
There are a few reasons why your credit card could be refused:
-The card might have expired. Confirm that your card is still valid.
-You might have hit your credit limit. Ask your bank whether the authorized purchase limit has been exceeded.
-Some information may have been typed in incorrectly. Review every required field to be sure it was filled in correctly.
-Be sure you are using the latest version of your web browser. Certain plug-ins installed in the browser can also get in the way. Please clear the cookies, restart the browser and then try again.
- PROMOTIONS / DISCOUNTS:
DO YOU OFFER PROMOTIONS?
Our site runs a variety of discounts, promotions and special offers. The easiest way to catch some of the codes is to watch our banners and announcement bars. You can also subscribe to our promotional emails — the signup form sits at the bottom of every page of our site. Customers signing up for the first time receive a coupon code for 15% off their order just for signing up, along with exclusive offers.
HOW DO I USE A COUPON CODE?
Discount codes are entered during checkout. Put the items in your cart and choose the checkout option. On the same page where you fill in your address information you will notice a field for the discount code. Type the code there and press the "Apply" button. Your total should update to reflect the discount. A few discounts and promos require no code at all and are applied automatically.
CAN I USE MULTIPLE DISCOUNT CODES AT ONE TIME?
No. Each order accepts only one discount offer or promotion.
- ORDER STATUS:
HOW DO I KNOW MY ORDER HAS BEEN CONFIRMED?
As soon as your order goes through, a "Thank You" email arrives to confirm it. That email means your order was submitted successfully.
HOW CAN I CHECK THE STATUS OF MY ORDER?
As soon as the package leaves, we send you a shipment notification e-mail. You can follow your order with the tracking information provided in that e-mail, or by logging in to your account at Floralshe.
If you are not sure how to check the status with the tracking number, our help page here explains it. You are also welcome to contact us and we will check the status for you, we are glad to help.
I SELECTED THE WRONG SIZE/COLOR/ADDRESS. CAN THE INFORMATION BE CHANGED?
If your order information needs changing, please reach out to us quickly so we can look at the status of your order. While the package has not been sent out yet, we are able to change the size, the color or your personal information for you.
Once the package is already on its way, contact our customer service and we will ask the carrier whether the package information can still be modified. If it cannot be changed and the product you receive does not suit you, that cannot be regarded as a product quality problem and remains the responsibility of the customer.
Please review the order information carefully when placing your order, to avoid any possible trouble that may come up later.
I WOULD LIKE TO CANCEL/RETURN/EXCHANGE MY ORDER. WHAT CAN I DO?
Please get in touch with our customer service and we will help you further. Our Return & Exchange Policy page covers the details.
CAN YOU HELP WITH A DAMAGED PRODUCT?
We are sorry that a damaged item reached you. Please send a photo of the damaged product to contact@floralshewear.com together with your order information. We will look into the issue, and if we agree that the fault is on our part, a new product will be sent to you free of charge.
Please note that items reported as damaged more than 30 days after delivery can no longer be returned or refunded. A product that does not suit you because the wrong size was selected, or because we were not contacted to modify the information before the package was sent, cannot be considered a product quality problem and stays the responsibility of the customer.
We can provide a free size exchange service, though the customer needs to cover the shipping cost of sending the original product back. Once we receive and check the original product, the item in the new size goes out. If you are not sure about the size choice, send us an email or a private message and we will help.
- PRODUCT:
HOW DO I FIND THE PRODUCTS THAT I NEED?
There is more than one way to find the products you need. You can search with keywords such as shapewear, bodysuit, butt lifter or bras, or search by the product reference number. You can also look for products by clicking over the menu bar and choosing the category that fits your need, or by using the filter on the left side of every category page.
I JUST HAD A BABY. HOW LONG SHOULD I WAIT UNTIL I USE YOUR PRODUCTS?
Congratulations, and thank you for bringing an angel to this world! Shapewear can typically be worn as early as one week after giving birth. If you had a c-section, it is often advisable to wait two weeks. Every body is different, so please consult a doctor for a professional opinion.
HOW CAN I FIND THE CORRECT SIZE OF MY PRODUCT?
Every product page carries its own size chart that will guide you in choosing your perfect size. If you have questions, feel free to contact us online or send an email to contact@floralshewear.com.
I'M IN BETWEEN SIZES. WHAT SHOULD I DO?
Our shapewear is made to slim and smooth, so picking a size that is too small will cause bulges and discomfort.
Sizing follows your measurements, so be sure to measure your bust, waist and hips before placing an order. There is a size chart on every product page. You can check it for more details. The fit runs smaller than the normal size, so it is recommended to buy one size larger for the best fit.
If you are still not sure which size to choose, you can send us messages or email us at contact@floralshewear.com. We are happy to answer your questions and help you select the right size for you.
- SHIPPING:
HOW LONG DOES IT TAKE TO RECEIVE MY ORDER
The time frame of order delivery comes in two parts: Total time = Processing time + Shipping time. Because customs clearance has been slow since the pandemic and the speed of parcel processing has also decreased, deliveries may take more time these days. Please understand if any inconvenience is caused.
If you paid for express shipping and the package did not arrive within the time stated in our shipping policy, you can contact us for a shipping refund.
Our Shipping Policy page has more information.
HOW CAN I FIND OUT WHERE MY PACKAGE IS?
As soon as the package leaves, we send you a shipment notification e-mail. You can follow your order with the tracking information provided in that e-mail, or by logging in to your account at Floralshe.
If you need to check the status of your shipment or proof of delivery, please enter your tracking number or reference number on the package tracking platform 17track.net to see the details. If you do not know how to check the order status with a tracking number, our help page here explains it, or contact us and we will check the status for you. We are glad to help.
MY PACKAGE IS SHOWING AS DELIVERED, BUT I DID NOT RECEIVE IT. WHAT SHOULD I DO?
Start by double-checking the area where the carrier would have left it. Ask your neighbors too, in case the package was dropped at the wrong door. Also look for any "attempted delivery" notice, which means the carrier tried to deliver it but no one was home. If you still do not see anything, wait until the end of the next day, because some carriers' electronic systems may show the package as delivered even when it is still on the way. Still no luck? Call the carrier and give them your tracking number for more information.
*If the situation above does not answer your question, please contact our Customer Service at contact@floralshewear.com.
6. DOES Floralshe PROVIDE WHOLESALE SERVICE?
If you are a wholesaler or a store owner, feel free to send us your inquiry right now. Email us at contact@floralshewear.com